Welcome to the Premier Program™

As a Premier Program™ member, you can expect priority service should the heating and cooling system ever need servicing. Please contact R.J. Groner Inc. and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.

The installation is performed by R.J. Groner Inc. Installations in most cases take about a day. R.J. Groner Inc. will set up a time and day for the installation that is most convenient for you and fits with your schedule.

With the Premier Program, all heating and cooling system maintenance, air filters and covered repairs are included per the terms of your Premier Program agreement.

Yes. R.J. Groner Inc. will answer all your questions concerning how the heating and cooling system works, walk you through how to properly operate the new thermostat and show you how to change the air filter as required.

R.J. Groner Inc. works with several quality, nationally recognized HVAC manufacturers. Based on your specific heating and cooling needs, your Premier Program authorized contractor will recommend the best options for you to consider.

R.J. Groner Inc. will safely remove and dispose of your old heating and cooling system in an environmentally friendly manner.

R.J. Groner Inc. will contact you to schedule the annual heating and cooling system maintenance. However, if you must reschedule that appointment, contact R.J. Groner Inc. to do so, at your earliest convenience.

If you sell your home, you have a couple options with the Premier Program

Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.

Option 2: Contact us to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.

The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1) upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.

For questions concerning the heating and cooling system, contact R.J. Groner Inc. Contact information is included in your Premier Program agreement.

For billing questions, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.

If you wish to transfer your Premier Program agreement, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will review your options with you. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.